At Healing Wildflowers, your satisfaction matters deeply. Every item is crafted by hand, and natural variations in color, texture, and expression are part of their character. These pieces are not machine‑perfect — they are intentionally handmade, each with its own presence and personality.
Because of this, all sales are considered final.
Handmade Item Policy
Final Sale: Once an order has shipped, returns and cancellations are not accepted.
No Exchanges: Due to the handcrafted nature of our items, exchanges are not offered.
Expected Variations: Slight differences in appearance are normal and not considered defects.
Local Pickup: Please inspect your item at pickup. Once it leaves the premises, the sale is final.
Case‑by‑Case Returns
If you believe your item(s) has a significant issue, please contact me within 3 days of delivery with photos. Returns may be considered on a case‑by‑case basis for genuine concerns.
Quality Guarantee
If your item arrives damaged in transit, reach out within 3 days with photos so I can help resolve the issue.
Non‑Refundable Items
The following items are not eligible for refunds:
Additional non-returnable items:
- Personalized or custom orders
- Items altered, worn, or damaged after delivery
Return Shipping & Insurance
If a return is approved, we recommend using USPS with insurance coverage to protect the value of your parcel. Healing Wildflowers is not responsible for parcels lost or damaged in transit if insurance is not selected.
Refund & Defective Product Policy (Items Not Made by Me)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
Refunds
We do not offer refunds for:
- Buyer’s remorse
- Fit issues
- Color concerns
- Changes of mind
However, if you believe the item is defective, we will work with the manufacturer to determine whether they will stand behind their product.
If the manufacturer officially deems the item defective:
- A refund will be issued to your original payment method
- Original shipping costs will be deducted from the refund
- The buyer is responsible for all return shipping and insurance
All defect determinations are made case‑by‑case by the manufacturer. We will advocate for you, but approval is not guaranteed.
Eligibility Requirements for Defective Returns
To qualify for a defective return on items not made by me:
- The item must be in original packaging and original condition
- Proof of purchase is required
- Items worn, used, altered, or damaged after delivery are not eligible
Approval of a defective return is determined solely by the manufacturer.
If returning by mail, the customer is responsible for all shipping and insurance
Thank You
Thank you for choosing Healing Wildflowers. I’m honored to be part of your journey and committed to making your experience as smooth and supportive as possible. Have any questions, please contact us at [email protected].